Last updated: 17 September 2026
We want you to be genuinely happy with your StayPut order. Here's exactly how returns, refunds, and our guarantee work — no hidden conditions.
30-day returns
If you're not happy with your order for any reason, you can return it within 30 days of delivery for a full refund. No questions asked. Items should be unworn and in their original condition. To start a return, email support@stayput.com with your order number. Return postage is the customer's responsibility for change-of-mind returns.
90-day quality guarantee
On top of the 30-day return window, every StayPut order is covered by a 90-day guarantee against manufacturing defects — a hole, a split seam, elastic that fails well before it should. If that happens, email us with a photo and your order number and we'll replace the item at no cost to you, including return postage.
How refunds work
Once we receive your return (or approve a guarantee claim), we'll process your refund to the original payment method within 5-10 business days. You'll get an email once it's done.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Contact
Questions about a return or refund? Email support@stayput.com or call +55 21 99896-8442.